Configuring Online Voice Routing

The M365 default Onboarding script creates a default Online Voice Routing 'Unrestricted' and default Voice Route 'Unrestricted' (see Default M365 Tenant Onboarding Script). You can customize this policy and create additional policies according to site requirements.

1.

In the Service portal Navigation pane, select Configuration > Online Voice Routing.

The Online Voice Routing screen allows you to define Customer M365 Tenant Voice Routing policies:

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Voice Routing Policies (see Voice Routing Policy)

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Voice Route (see Voice Route)

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PSTN Usage (see PSTN Usage)

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PSTN Gateways (see PSTN Gateways)

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Normalization Rule Template (see Microsoft 365 Dial Plan and Normalization Rules)

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Dial Plan (see Microsoft 365 Dial Plan and Normalization Rules)